Frequently Asked Questions
What is the typical email response time?
Our support and engineering desk operates 24/7/365 to monitor WebSocket infrastructure. Technical tickets are addressed within 12 to 24 business hours.
How do I report a missing token or inaccurate orderbook spread?
Please send an email to [email protected] including the ticker symbol, exchange name, and approximate timestamp. Our data team will review upstream exchange WebSocket logs immediately.
Can exchanges submit listing announcements directly?
Yes. Exchange representatives may contact our research and listing desk at [email protected] with official announcement links and contract verification metadata.